Shipping policy
Effective Date: 19 November 2024
At FORMINO, we strive to ensure that your products are delivered safely and on time. Below are the details of our shipping policy.
1. Shipping Locations
We offer shipping within the United States. For international orders, please contact us directly for availability and rates.
2. Shipping Costs
Shipping costs are calculated based on the size, weight, and destination of your order. These costs will be clearly displayed during the checkout process.
- Domestic Shipping: Standard shipping rates apply for orders within the United States.
- International Shipping: Shipping costs for international orders will vary depending on the destination and the size of the order.
3. Shipping Timeframes
Estimated delivery times are based on your location and the availability of the product:
- Domestic Orders: Typically take 5–10 business days.
- International Orders: Delivery times vary depending on the destination, but typically take 10–20 business days.
Please note that shipping times may be extended due to unforeseen circumstances such as weather delays, customs processing, or carrier issues.
4. Order Processing Time
All orders are processed within 2–3 business days. You will receive a confirmation email with tracking information once your order has been shipped.
5. Delivery Issues
If you do not receive your order within the estimated delivery time, please contact us at info@formino.us or (424) 433-4777. We will work with the carrier to resolve the issue.
6. Shipping Restrictions
We do not ship to P.O. boxes.
Additionally, certain oversized or fragile items may require special handling and longer shipping times. We will notify you if your order requires special arrangements.
7. International Duties and Taxes
For international orders, customers are responsible for any customs duties, taxes, or fees that may be incurred upon delivery. These charges are not included in the product price or shipping cost.
8. Damaged or Lost Shipments
If your shipment arrives damaged or is lost in transit, please contact us immediately at info@formino.us or (424) 433-4777. We will work with the carrier to resolve the issue and, if necessary, arrange for a replacement or refund.
9. Order Tracking
Once your order is shipped, you will receive an email containing your tracking number. You can use this number to track the progress of your shipment on the carrier’s website.
Contact Information
For any questions regarding shipping, please contact us:
Email: info@formino.us
Phone: (424) 433-4777
Address: 7443 Varna Ave, North Hollywood, CA 91605